Exchange & Refunds Policy

We stand behind every product we ship. If something isn't right, we'll make it right.

ELIGIBILITY

- Returns accepted within 30 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Due to the nature of our products (ammonia-based inhalants), opened or used items cannot be accepted for hygiene and safety reasons.

HOW TO REQUEST A REFUND

1. Email us at support@vitalxpark.com with your order number and reason.
2. We'll respond within 2 business days with return instructions.
3. Once received and inspected, refunds are issued within 5–7 business days to the original payment method.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. We'll send a replacement or issue a full refund — no return required.

NON-REFUNDABLE ITEMS

- Gift cards
- Opened or used products
- Items purchased during final sale promotions

SHIPPING COSTS

Original shipping charges are non-refundable unless the return is due to our error.

Questions? Contact us at hello@vitalxpark.com